(no subject)
Had the following email exchange with their customer support:
Q: This game is b0rked.
A: [three weeks later] We sent the game as an email attachment to you last week and you haven't responded, so we are closing this support ticket.
Q: Actually I didn't get that first email at all from you. Could you please resend the file? And maybe send a followup, to make sure there's not a problem sending attachments between us?
A: We have refunded your money. Bye bye!
I actually found this to be pretty insulting. Noted.
Update I checked my spamtrap a second time, and there was the file. Huh?? Bluetoothed it to the phone, and it works fine. Now I feel vaguely bad, like I weaseled a free game out of them. But still.