(no subject)

[prog]

Grr grr bathe in the vitriol of my vaguely inconvenienced ire. Fellow at the T-Mobile store pointed me at handango.com when I came 'round asking about games, earlier this month. I visited that site and bought some games that claimed to feature Internet play, including a Poker game I was most interested in investigating. Unfortunately, that particular game refused to install itself on my phone, for no clear reason.

Had the following email exchange with their customer support:

Q: This game is b0rked.
A: [three weeks later] We sent the game as an email attachment to you last week and you haven't responded, so we are closing this support ticket.
Q: Actually I didn't get that first email at all from you. Could you please resend the file? And maybe send a followup, to make sure there's not a problem sending attachments between us?
A: We have refunded your money. Bye bye!

I actually found this to be pretty insulting. Noted.

Update I checked my spamtrap a second time, and there was the file. Huh?? Bluetoothed it to the phone, and it works fine. Now I feel vaguely bad, like I weaseled a free game out of them. But still.

Comments

[treacle-well.livejournal.com]

Grrrrrrrr.

Calculate how much time/stress you spent on it...

[ladypantherrr.livejournal.com]

.. subtract what you actually paid for it. I think you'll find you still spent more on it than you paid them in $ for the game, due to the frustration and back and forth. *hug*

[aspartaimee.livejournal.com]

first, it wasn't deliberate on your part, so no weaseling here.

second, they were the one so quick to write you off without futher investigation.

third, if you are concerned, karmically, take the money you would have spent and buy something nice and sparkly for someone, say your wife. or you know, give it to charity, or you know, buy something for your wife.