(no subject)

[prog]

Grr grr bathe in the vitriol of my vaguely inconvenienced ire. Fellow at the T-Mobile store pointed me at handango.com when I came 'round asking about games, earlier this month. I visited that site and bought some games that claimed to feature Internet play, including a Poker game I was most interested in investigating. Unfortunately, that particular game refused to install itself on my phone, for no clear reason.

Had the following email exchange with their customer support:

Q: This game is b0rked.
A: [three weeks later] We sent the game as an email attachment to you last week and you haven't responded, so we are closing this support ticket.
Q: Actually I didn't get that first email at all from you. Could you please resend the file? And maybe send a followup, to make sure there's not a problem sending attachments between us?
A: We have refunded your money. Bye bye!

I actually found this to be pretty insulting. Noted.

Update I checked my spamtrap a second time, and there was the file. Huh?? Bluetoothed it to the phone, and it works fine. Now I feel vaguely bad, like I weaseled a free game out of them. But still.

Comments

Calculate how much time/stress you spent on it...

[ladypantherrr.livejournal.com]

.. subtract what you actually paid for it. I think you'll find you still spent more on it than you paid them in $ for the game, due to the frustration and back and forth. *hug*