ING DIRECT: First customer service experience

[prog]

I had some questions about the Netbank → ING transition so I called them. A non-robot human answered the call so quickly that I hadn't yet pulled up the page in my notes with my questions on it. This surprised me, and if she hadn't used a corporate slogan in her greeting I would have assumed that I dialed the wrong number. To buy time, I told her this. She laughed.

That's a good first impression, that is.

Comments

[gemini6ice.livejournal.com]

told ya so! :

I am sad about the market x_x shortly after I chose to put money in mutual funds. Whoops. :(